We have been getting salt from State for quite a while. From the appointment setting to delivery, the operation is top notch and consist. Ryan delivers and does a great job. He confirms the order of the different types of salt going into the bin. He stacks any extra bags in order. Great stuff. He's considerate and friendly.
Tried to charge me to come out to do a water test when they advertised free water testing. Have an older system that came with the house wanted to have water quality checked because the iron remover isn’t working properly and wanted to know our options.Editing to add I spoke with Erica this evening she was very nice and apologized the person I spoke with was new they will be coming out tomorrow and will update again then.Second update: Ryan came out today to test everything was very knowledgeable and gave us some options to think about seems our older equipment aren’t doing what they should. Changed rating to 5 they really have great customer service.
Office appointment person called Nancy explained all the details of my service visit including possible prices for part replacements,She was excellent with this 90 yr. old, as was Jeff the Tech who did the work!
Getting State Soft Water ended up being one of the best decisions I’ve made. The team was extremely knowledgeable and friendly and the water is amazing to drink, but also nice on the skin and hair. I highly recommend this company, it will change your life!
Ryan came out the same day I called, gave us a quote, and he installed it 2 days later. The estimate and install together was quicker than the others guys, and cheaper. Thanks state soft.
We have recently retuned to State Soft Water and are extremely satisfied with the service we are getting. We hope to remain with them for a very long time !!!!
This is our first home with well water and Ryan has walked us through everything we need to know from install to operation. Delivery of salt is always within a week of ordering which is great as we tend to wait until the last minute to order. Highly recommend this company!
Very professional. They come when promised or before. They do call first and ask if that will work. Equipment works like it should. Ryan, you're the best.
Lydell was wonderful. He was kind, efficient and helpful. He delivered my order and navigated my messy basement to stack the bags for me. He did it all with a smile. He is amazing. As a small business owner, I know a gem of an employee when I encounter one, and he is a gem. Take good care of him. In an environment when good employees are hard to find, State Soft does not want to lose him!
We just moved into our new house and it's our first time having well water. Ryan came over, checked out the softener, tested the water, and explained everything that we need to know! Very knowledgeable and helpful!
Ryan was extremely helpful, professional, and nice when helping us with our water systems. I 110% recommend this company to work with. Great customer service and competitive prices. I'm so happy with this company and working with Ryan.
Fast, professional, and knowledgeable! We really appreciate the time Ryan spent with us to answer all of our questions and teach us about our new water system. Overall great experience with using State Soft Water in our newly built home. I will definitely refer anyone looking for quality water to State Soft Water!
Knowledgeable and reliable staff, prompt service, and high quality systems are a few of the things you can expect when working with State Soft Water of Michigan! We are repeat customers simply because they have continued to earn our business. They are the only referral I will give to family and friends! Thanks again State Soft Water of Michigan, we are proud to support local!
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